The event organiser, The Sugar Club, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy – The Sugar Club
Welcome to The Sugar Club website. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our site.
Who We Are
The Sugar Club is a venue in Dublin, Ireland. If you have any questions about your privacy or this policy, contact us at: info@thesugarclub.com
Information We Collect
Personal data you provide when buying tickets, subscribing to newsletters, or contacting us (e.g., name, email, payment info)
Automatically collected data such as IP address, browser type, device info, and browsing behavior via cookies and log files
Data from third-party ticketing and marketing providers (e.g., Ticket Tailor, Stripe, Mailchimp)
How We Use Your Data
To process your ticket purchases and provide related customer service
To send you event updates, changes, or cancellations
To send marketing messages (only if you’ve given consent)
To improve our services and website using analytics
To comply with legal obligations and prevent fraud
Legal Basis for Processing
We process your personal data based on:
Performance of a contract (ticket purchases)
Your consent (marketing and cookies)
Legitimate interests (security, improving service)
Legal requirements (tax, accounting)
Data Sharing and Transfers
Your data may be shared with:
Ticket Tailor (ticketing platform)
Stripe (payment processor)
Mailchimp (email marketing)
Other service providers helping us deliver our services. These partners follow strict data protection rules. Some providers may transfer data outside the EEA under approved safeguards.
Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined, including any legal or accounting requirements.
Your Rights (Under GDPR)
If you live in the European Economic Area, you have the right to:
Access your personal data
Correct any inaccuracies
Request deletion of your data
Object to or restrict certain data processing
Data portability (receive your data in a portable format)
Withdraw consent at any time (without affecting prior processing)
To exercise any of these rights, please contact us at info@thesugarclub.com.
Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access or disclosure.
Children’s Privacy
We do not knowingly collect personal data from children under 16 without parental consent. If you believe a child has submitted information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
Consent
By using our website, you consent to this Privacy Policy.
Refund & Cancellation Policy – The Sugar Club
We aim to provide you with a great experience, but here’s how refunds and cancellations work.
Event Cancellation
If an event is cancelled and not rescheduled, you will receive a full refund.
Event Rescheduling
If an event is rescheduled, you can attend the new date or request a refund if you cannot make it. You must notify us within the timeframe we specify.
Refund Requests
Eligible refund requests must be emailed to info@thesugarclub.com including:
Event name
Name on the credit card used for purchase
*Refunds can take up to 5 business days to process due to payment processor timelines (Stripe).
Tickets Purchased in Error
If you bought tickets by mistake, contact us within 24 hours for a possible refund.
No Refunds
Refunds are not available for:
Change of mind
Bad weather
Personal circumstances (babysitter issues, travel problems, etc.)
Seating
Limited seating. Please note seats can not be allocated. Seats operate on a first come, first served basis. General Admission tickets do not guarantee seating unless otherwise specified.
Queries and Complaints
For any concerns, email tickets@thesugarclub.com with your event and purchase details. We will liaise with promoters if needed and respond as quickly as possible.
Cookie Policy – The Sugar Club
We use cookies to improve your experience and understand how you use our website.
What Are Cookies?
Cookies are small text files stored on your device to help us remember your preferences and analyze site traffic.
Types of Cookies We Use
Essential Cookies: Required for the site to function (security, session management)
Analytics Cookies: Collect anonymous info about site usage (e.g., Google Analytics)
Marketing Cookies: Track your visits to provide relevant ads and measure ad performance (used by Ticket Tailor, Mailchimp, etc.)
Third-Party Cookies
Our third-party partners may set cookies on your device. These cookies are managed by those parties, and The Sugar Club has no control over them. Please review their privacy policies for more info.
Your Cookie Choices
On your first visit, you’ll see a cookie banner to accept or reject non-essential cookies. You can change your preferences anytime through your browser settings or the cookie consent banner.
Managing Cookies
Most browsers allow you to delete or block cookies. For details, check your browser’s support site.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.